You can cancel your order yourself within 2 hours. The fastest way to cancel your order is to go on your order confirmation email and click 'Cancel Order'(can't find it? check spam and promotions tab too). If you have an account with us, you can also click ‘Account ’ to cancel your order within 2 hours.

If you require more help, please fill in the form below.

If you want to change your address, please cancel your order and order again. You can cancel your order within 2 hours. The fastest way to cancel your order is to go on your order confirmation email and click 'Cancel Order' (can't find it? check spam and promotions tab too). If you have an account with us, you can also click ‘Account ’ to cancel your order within 2 hours.

You cannot change your address or any order details once it’s shipped. If you require more help, please fill in the form below:

We offer Free standard delivery and £18 Express delivery. Please check the average Standard delivery times for your country here: https://objktsjewelry.com/pages/delivery-timetable

If you still require help, please fill in the form below:

If you don’t know which courier to choose, please choose your country from the dropdown:

Is your tracking not working? Please read this article and follow the steps: https://objktsjewelry.com/apps/help-center#tracking-link-not-working

Tracking has not updated in a while? Please read this article https://objktsjewelry.com/apps/help-center#hc-i-want-a-tracking-update-tracking-has-not-updated-for-a-while

If your tracking link is not working or can’t be found, for the quickest resolution PLEASE FOLLOW THESE SIMPLE STEPS before contacting us.

https://objktsjewelry.com/apps/help-center#tracking-link-not-working

If you do contact us, this will be the first thing you’ll be asked to do. If you have attempted these steps and this hasn’t worked please let us know and we will try to assist you further.

If you still need help, please contact us below:

Please read the link below before you contact us.

Tracking has not updated for less than 3 weeks -

https://objktsjewelry.com/apps/help-center#hc-i-want-a-tracking-update-tracking-has-not-updated-for-a-while

If tracking has not been updated for 3 weeks -

https://objktsjewelry.com/apps/help-center#hc-where-is-my-order

If your parcel has not arrived and it is still within the time frame for your country, please wait before you contact us. If your parcel has passed the stipulated timeline then please contact us below:

This link might help:

https://objktsjewelry.com/apps/help-center#hc-do-i-need-to-pay-taxes-and-duties

Can’t find what you’re looking for? Please contact us below:

Add the items you would like to purchase to your cart and you can find out the estimated delivery charges below!

Still have a question? Please contact us below:

There are a few reasons why this might have happened. Please read this first before contacting us:

https://objktsjewelry.com/apps/help-center#hc-my-order-says-delivered-but-i-have-not-received-anything

If trying the article above is not successful, please contact us below:

You might have accidentally entered a typo in your email or used an invalid email. Please fill in the form below so we can retrieve your order and re-send you your confirmation.

If your item is damaged upon arrival, please contact us to get a replacement.

We will sort out any issues regarding damaged / faulty right away. As soon as you find the product is damaged, please let us know by filling in the form below. Please attach photos for a speedier resolution:

Please read our replacement and repairs policy before contacting us -

If you would like a replacement or refund, please contact us below. Please attach photos for a speedier resolution:

Please contact us below for a replacement for the missing item.

Please also attach photographic evidence of the packaging so that we can determine if contents have been stolen by a 3rd party or if we had missed an item from your order. We will also check the weight of the parcel against the weight of the items. We will usually replace your item unless we find that it is our mistake then you have the option to refund the item instead.

Please contact us below for a replacement for the Incorrect item.

Please also attach photo of the item you received instead

Please read our repairs and replacement policy here:

If you still need help, please contact us below:

Please read the exchange policy before you request an exchange:

https://objktsjewelry.com/apps/help-center#hc-exchanges-i-want-to-exchange-my-product-to-another-size-color

Please note: If you sign in, you can only exchange for a different size or color of the same model, if you want to exchange to a different model, please click on "I do not have an account" and enter the details manually in the 'Any other information?' box.

Please read our general refund guide here:

https://objktsjewelry.com/apps/help-center#hc-returns-how-can-i-get-a-refund

Returning a Bundle? Please read our bundles refund policy:

https://objktsjewelry.com/apps/help-center#hc-promotions-bundle-policy-can-i-refund-bundles

Returning a promotion? Please read our Promotion refund policy:

https://objktsjewelry.com/apps/help-center#hc-promotions-bogo-can-i-return-a-bogo-promotion-for-a-refund

Does this concern a damaged item? If so, please go to the previous section and fill in the appropriate form under 'ORDER / PRODUCT ISSUE' instead of using this form.

Please read our general refund guide here:

https://objktsjewelry.com/apps/help-center#hc-returns-how-can-i-get-a-refund

Returning a Bundle? Please read our bundles refund policy:

https://objktsjewelry.com/apps/help-center#hc-promotions-bundle-policy-can-i-refund-bundles

Returning a promotion? Please read our Promotion refund policy:

https://objktsjewelry.com/apps/help-center#hc-promotions-bogo-can-i-return-a-bogo-promotion-for-a-refund

Other questions? Please contact us below

Useful articles: How to enter your discount code:

Other questions? Please contact us below:

If you tried to make an order and the order didn’t go through but money appears to be taken out of your account, please read this article: https://objktsjewelry.com/apps/help-center#hc-my-order-didnt-go-through-but-money-appears-taken

Please contact us below:

If your payment is not working it is usually because your billing address does not match the address your bank has on file.

If Klarna is not working, please try using Buy Now Pay Later instead of Pay in 3.

If it is still not working, please contact Klarna first before contacting us.

Still need help? Please contact us below:

Please read our bundles policy:

Please read our Promotion refund policy:

Still need help? Please contact us below:

Please start entering the name of the product

You may find these articles helpful:

Can’t find what you’re looking for? Please email us below:

There are two ways to get your ring size if you have an existing ring. One method requires a printer. The other method requires a ruler. Please read the sizing guide below:

Ring size chart: https://objktsjewelry.com/pages/ring-size-chart

Still need help? Contact us below:

There are two ways to get your ring size if you have an existing ring. One method requires a printer and scissors. The other method requires a piece of paper or string and a pair of scissors. You may find this sizing guide helpful:

Ring size chart: https://objktsjewelry.com/pages/ring-size-chart

Still need help? Contact us below:

Please use this ring size chart to compare your local size with US sizing:

Still need help? Contact us below:

Thank you for your interest! Please email us at:

For wholesale inquiries please email: wholesale@objktsjewelry.com

All other business inquiries please email: business@objktsjewelry.com

Thank you for your interest! Please email us at:

Thank you for your interest! Please email us at:

Thank you for your interest! Please email us at:

Thank you for your interest! Please email us at: