Exchanges & Returns

Exchange policy

We offer a 30-day exchange. Products must be in their original packaging and it must not be worn and kept in a resellable state. If we find that it has been worn, we will send the items back to you.

Please note we cannot refund or exchange earrings because of hygiene reasons. This policy is there for the protection and health of the customers. Please read our product description carefully before purchasing. Custom-made items are also not refundable. However, we are able to refund such items if it is faulty or damaged upon arrival. 

If you want to exchange for a different product entirely, you may need to pay the difference in RRP.

Important:

If you placed your order before 1st May 2025, your return will be handled under our original return policy.

If your order number starts with L-, it means your order was placed on or after 1st May 2025, and you’ll need to follow our new return process outlined below.

Important: Please email us to authorise your return or exchange before returning to our address so that we can log your request and send you a returns form to insert in the package or we might be unable to find your exchange or return request. Return shipping costs are the responsibility of the customer. Please also keep proof of postage.

 

UK Customers

For Orders Placed On or After 1st May 2025

How do I start a return or exchange?
Start your return or exchange via our Returns Portal here  just enter your order number and email address to get started.

How long do I have to return my item(s)?
You have 30 days from the delivery date to return or exchange eligible items.

What items are eligible for return?

• Items must be unworn, unwashed, and in original condition
  

• Original tags must be attached
  

• Final sale items, earrings and gift cards are non-refundable
  
  

How much does a return cost?
Returns within the UK incur a £4.50 fee, which will be deducted from your refund total.

Are exchanges free?
Yes! We offer free exchanges within the UK for size or color, subject to availability.

How to Mail Back an Online Return

1. Start a Return
   Visit our Returns Portal here to initiate your return.
   Enter your order number and email address used at checkout. Follow the steps to choose a Refund or Exchange, and select your reason for return.
   
   

2. Return Label
   Download and print your pre-paid £4.50 Royal Mail return label from the confirmation screen.
   A confirmation email will also be sent once your return is initiated.
   Affix the label securely to the original packaging.
   
   

       3. Get Your Items Ready

• Return only new and unused items in their original packaging
  
• Do not combine items from separate orders in one parcel
  
• Do not split a single order across multiple parcels — this may delay processing by up to 14 business days
  
  

4. Drop Off Your Package
   Take your parcel to any Royal Mail Post Office or Royal Mail drop-off point.

We recommend keeping proof of postage or tracking until your return is processed.
All returns must be posted within 30 days of delivery.

What is Shop Now Return Credit?
During the exchange process, you’ll have the option to choose a different size or shop for something entirely new.
You can also select Instant Exchange if you don’t want to wait for your return to arrive. Here’s how it works:

• A temporary hold is placed on your credit card for the new item(s)
• Your new order ships out right away.
• Once you drop off your return with the carrier, the hold is released.
• You have 30 days to ship your return— if it’s not in transit after 30 days, your card   will be charged in full.

When will I receive my refund?
Refunds are processed within 5–10 business days after your return is received and inspected. Your bank may take additional time to reflect the refund.

What if my item is faulty or incorrect?
If you receive a faulty or incorrect item, please start your claim via the Returns Portal.

You’ll be asked to upload photos for verification, and after approval, we’ll guide you on the next steps for replacement, exchange, or refund.

International Customers

How do I start a return?
Start your return through our Returns Portal here.
Enter your order number and the email address used at checkout to begin the process.

How long do I have to return my item(s)?
You have 30 days from the date of delivery to return eligible items.

What items are eligible for return?

• Items must be unworn, unwashed, and in original condition
  

• All original tags must be attached
  

• Final sale items, earrings and gift cards are non-refundable
  
  

Do you offer free international returns?
Returns are not free for international orders. However, for some countries, we provide pre-paid return labels, and the cost will be displayed before you complete your return in the portal.
For countries where we cannot provide a label, you’ll be responsible for arranging and paying for return shipping.

Which carrier will handle my return?
The carrier will be selected automatically based on your location and will be shown during the return process.

Can I exchange an item internationally?
We currently do not offer exchanges for international orders.
If you need a different item, please return your original purchase for a refund and place a new order.

How to Mail Back an Online Return (International)

1. Start a Return
   Visit our Returns Portal here to begin.
   Enter your order number and email address used at checkout, then follow the steps to select a refund and submit your return.
   
   

2. Shipping Your Return
   

• If your country is supported, a pre-paid label will be provided during the process. The cost will be shown before you confirm your return.
  

• If your country is not supported, you’ll need to arrange your own return shipping to the address provided.
  
  

3. Get Your Items Ready
   

• Return only new and unused items in their original packaging
  

• Do not combine items from different orders in one parcel
  

• Do not split one order into multiple boxes, as this can delay processing by up to 14 business days.

4. Ship Your Return
   Drop your parcel off at the location provided (based on the carrier shown in the portal), or arrange your own shipping if a label was not offered.
   We strongly recommend using a tracked and insured shipping method. Keep your tracking number until your refund has been completed.

When will I receive my refund?
Once your return is received and approved, your refund will be processed within 5–10 business days.
 Bank processing times and currency conversions may affect when the funds appear in your account.

What if my item is faulty or incorrect?
If you receive a faulty or incorrect item, please start your claim via the Returns Portal.

You’ll be asked to upload photos for verification, and after approval, we’ll guide you on the next steps for replacement, exchange, or refund.

          

Do not combine items from separate orders in one parcel

 

Our returns address:

OBJKTS Returns (Return no: # insert your order number)
Central House
1 Ballards lane
London
N3 1UX
United Kingdom

Returns policy

We offer a 30-day returns policy. Please contact us within this timeframe with your order number, a brief explanation of why you are returning the goods. We allow refunds on most sale items, bundles and promotions* (except final sale items).

Items must be in a resellable state, in its original packaging with its labels still on. If we find that items are used, we will send back the items to your original address.

We do not refund shipping fees for returns.

Returns Exclusions

Please note we cannot refund or exchange earrings because of hygiene reasons. This policy is there for the protection and health of the customers. Please read our product description carefully before purchasing. Custom-made items are also not refundable. However, we are able to refund such items if it is faulty or damaged upon arrival. 

Items marked 'Final Sale' on the product page will not be eligible for a refund. 

 

Returning a bundle / promotion

You can return the entire bundle / promotion for a full refund.

However please note that you cannot return part of the bundle or promotion for a proportional refund. You can, however, exchange an item for another item featured in the bundle or promotion that you purchased.

Earrings are non-refundable, therefore the bundle or promotion is non-refundable.

Exchange / Returns Center

For Orders Placed Before 1st May 2025 

To start the return process for your order, please fill in the appropriate form and a customer service rep will get back to you with the next step. 

Please note that if your item or parcel is damaged, please fill in the Damaged items Form instead of the refund form so that you are able to attach photos.