Exchanges & Returns

Exchange policy

We offer a 30-day exchange window from the date of delivery. Products must be in their original packaging with tags attached, and must be unworn and in a resellable condition. If we find that items have been worn, we will send them back to you.

A £2.95 handling fee applies to exchanges on orders placed on or after 29 May 2026. Exchanges on orders placed before 29 May 2026 are free. Your replacement item is always shipped free of charge.

Please note:

• Earrings cannot be returned or exchanged for hygiene reasons
• Custom-made items are non-refundable and non-exchangeable unless faulty or damaged upon arrival
• If you want to exchange for a different product entirely, you may need to pay the difference in RRP

---

UK Customers

For Orders Placed On or After 29 May 2026

How do I start a return or exchange?

Start your return or exchange via our Returns Portal — just enter your order number and email address to get started.

How long do I have to return my item(s)?

You have 30 days from the date of delivery to return eligible items through our returns portal.

Return fees (orders placed on or after 29 May 2026):

• UK: £9.95 handling fee, deducted from your refund (includes free return shipping label)
• International: £4.95 handling fee + return shipping label cost (arranged and paid by you)

Orders placed before 29 May 2026: £4.50 UK / no fee international.

What items are eligible for return?

• Items must be unworn, unwashed, and in original condition
• Original tags must be attached
• Final sale items, earrings and gift cards are non-refundable

How much does a return cost?

For orders placed on or after 29 May 2026, UK returns incur a £9.95 handling fee, deducted from your refund. This includes your free Royal Mail return shipping label. Orders placed before 29 May 2026 incur a £4.50 return fee.

Are exchanges free?

A £2.95 handling fee applies to exchanges on orders placed on or after 29 May 2026. Exchanges on orders placed before 29 May 2026 are free. Your replacement item is always shipped free of charge.

Repeat returns

Customers making three or more returns within any 12-month period will be charged an additional £10 handling fee from the third return onwards. This applies to orders placed on or after 29 May 2026.

How to Mail Back an Online Return

1. Start a Return Visit our Returns Portal to initiate your return. Enter your order number and email address used at checkout. Follow the steps to choose a Refund or Exchange, and select your reason for return.
2. Return Label Download and print your Royal Mail return label from the confirmation screen. A confirmation email will also be sent once your return is initiated. Affix the label securely to the original packaging.
3. Get Your Items Ready

• Return only new and unused items in their original packaging
• Do not combine items from separate orders in one parcel
• Do not split a single order across multiple parcels — this may delay processing by up to 14 business days

4. Drop Off Your Package Take your parcel to any Royal Mail Post Office or Royal Mail drop-off point. We recommend keeping proof of postage or tracking until your return is processed. All returns must be posted within 30 days of delivery.

What is Shop Now Return Credit?

During the return process, you'll have the option to choose a different size or shop for something entirely new.

When you choose Shop Now or store credit, you receive a 20% bonus on your return value. For example, a £70 return becomes £84 in credit.

You can also select Instant Exchange if you don't want to wait for your return to arrive. Here's how it works:

• A temporary hold is placed on your credit card for the new item(s)
• Your new order ships out right away
• Once you drop off your return with the carrier, the hold is released
• You have 30 days to ship your return — if it's not in transit after 30 days, your card will be charged in full

When will I receive my refund?

Refunds are processed within 5–10 business days after your return is received and inspected. Your bank may take additional time to reflect the refund.

What if my item is faulty or incorrect?

If you receive a faulty or incorrect item, please start your claim via the Returns Portal. You'll be asked to upload photos for verification, and after approval, we'll guide you on the next steps for replacement, exchange, or refund.

---

International Customers

How do I start a return?

Start your return through our Returns Portal. Enter your order number and the email address used at checkout to begin the process.

How long do I have to return my item(s)?

You have 30 days from the date of delivery to return eligible items through our returns portal.

Return fees (orders placed on or after 29 May 2026):

• UK: £9.95 handling fee, deducted from your refund (includes free return shipping label)
• International: £4.95 handling fee + return shipping label cost (arranged and paid by you)

Orders placed before 29 May 2026: £4.50 UK / no fee international.

What items are eligible for return?

• Items must be unworn, unwashed, and in original condition
• All original tags must be attached
• Final sale items, earrings and gift cards are non-refundable

Which carrier will handle my return?

For international returns, you'll need to arrange and pay for your own return shipping label. We strongly recommend using a tracked and insured shipping method.

Can I exchange an item internationally?

Yes — international exchanges are available through our returns portal. Select 'Exchange' when submitting your return. A £2.95 handling fee applies to exchanges on orders placed on or after 29 May 2026. Your replacement item is always shipped free of charge.

Repeat returns

Customers making three or more returns within any 12-month period will be charged an additional £10 handling fee from the third return onwards. This applies to orders placed on or after 29 May 2026.

How to Mail Back an Online Return (International)

1. Start a Return Visit our Returns Portal to begin. Enter your order number and email address used at checkout, then follow the steps to select a refund or exchange and submit your return.
2. Shipping Your Return Arrange and pay for your own return shipping to the address provided. A £4.95 handling fee will be deducted from your refund for orders placed on or after 29 May 2026.
3. Get Your Items Ready

• Return only new and unused items in their original packaging
• Do not combine items from different orders in one parcel
• Do not split one order into multiple boxes, as this can delay processing by up to 14 business days

4. Ship Your Return Drop your parcel off with your chosen carrier. We strongly recommend using a tracked and insured shipping method. Keep your tracking number until your refund has been completed.

When will I receive my refund?

Once your return is received and approved, your refund will be processed within 5–10 business days. Bank processing times and currency conversions may affect when the funds appear in your account.

What if my item is faulty or incorrect?

If you receive a faulty or incorrect item, please start your claim via the Returns Portal. You'll be asked to upload photos for verification, and after approval, we'll guide you on the next steps for replacement, exchange, or refund.

Our returns address:

OBJKTS Returns (Return no: # insert your order number)

Central House 1 Ballards Lane

London N3 1UX United Kingdom

---

Returns policy

We offer a 30-day returns policy. Items must be in a resellable condition, in their original packaging with labels still on. If we find that items are used, we will send them back to your original address. We do not refund shipping fees for returns.

Returns Exclusions

Please note we cannot refund or exchange earrings because of hygiene reasons. Custom-made items are also non-refundable unless faulty or damaged upon arrival. Items marked 'Final Sale' on the product page are not eligible for a refund.

Repeat returns

Customers making three or more returns within any 12-month period will be charged an additional £10 handling fee from the third return onwards. This applies to orders placed on or after 29 May 2026.

Returning a bundle or promotional order

You can return an entire bundle for a full refund provided all items are returned within 30 days of delivery in their original condition.

If you wish to partially return a bundle and keep some items, the refund will be adjusted based on the RRP of the items you keep minus 15%. Submit your return through our returns portal as normal and our team will review and calculate your adjusted refund before processing.

For full details on bundle returns, including examples and the earrings policy, please see our Bundle & Promotion Returns FAQ.